Three Ways to Use Video in Training

Everybody seems to be on the video bandwagon these days – or are they? While it is generally accepted that video is a great marketing tool, training professionals are reluctant to use self-produced video in informal or formal training situations. Maybe they think they aren’t photogenic or don’t really know if their video will work they way they want it to. Whatever the excuse, there are just as many reasons to use video for training – and not just in your LMS.

I started using screen-capture video several years ago to give real estate agents demonstrations of how to use various technology tools as a way to bridge the gap between in-person training and live webinars. Since then, my video repertoire has increased, and I use video in three distinct ways to enhance learning.

For technology training, screen-capture video is very helpful. I use Camtasia to record and produce my videos; however, there are other programs that you can use. If you have a Mac, you have built-in screen-capture video recording capability and iMovie to edit the video. Length of video depends, but generally I try to keep these to less than five minutes. It’s difficult to absorb complex actions in longer videos and be able to duplicate those actions if the video runs too long. I produce the video and add zoom in, callouts, and other animations to draw attention to important functions.

When I first started producing screen-capture videos, I scripted everything and tried to record them in one take. Sometimes I was successful, but often I had to rerecord multiple times to get it “just right.” I take a different approach now. Since I’m going to edit the video anyway, I simply pause, count out loud, and pick up where I need to. This makes it easy for me to cut the mistakes and find the correct spot to continue.

About a year and a half ago, I decided I needed to learn to make videos of myself talking. At first, I was apprehensive (who would want to look at me talking?), but I realized that this could be an effective way to communicate material to a wider audience than those who show up for live training. I happened to stumble upon a video challenge run by Niamh Arthur of Light It Up Marketing. I took the 30-day challenge, created 22 videos in 30 days and learned how to create my own videos using the equipment I already had: a smartphone, computer, and me.

Since that initial challenge (I did it again in the spring of 2018), I have acquired a smartphone tripod and another microphone, but essentially the process has remained the same. I created a list of topics that I wanted to present. I choose a topic from the list and give it some thought. I find a place to record. This could be somewhere outdoors or indoors, but always with sufficient sunlight (I don’t use artificial light except when absolutely necessary). I set up my smartphone and record. Most of my videos are done in one take, sometimes two. I worry less about messing up the words than being authentic and speaking to my audience. The only editing I do is to trim the beginning and the end of the video to cut any unwanted motion.

What kinds of topics do I record in these videos? I focus on anything that might relate to real estate agents’ business: sales skills such as prospecting, presentations, business planning, working with buyers and sellers, and time management. These videos are typically two to three minutes in length. I labeled them “Real Estate Quick Tips” and share them via social media and e-mail.

The third type of video I use is that which is recorded in live, in-person training sessions. When learning skills such as negotiations, contract presentation, and client interviews, it’s often helpful for a salesperson to see what he/she looks like and says. We do role play in classes, and to add another layer to role playing, I have agents form groups of three: one person plays the agent, one person plays the client, and the third person records the role play on their smartphone or tablet.

The recording is shared immediately as the third person gives feedback to the agent. This may be difficult for the agent to watch, but very instructive. There is no judgement – all participants must take their turn and be recorded and receive feedback. The videos are shared with the participants and it is up to them to keep or discard them. I credit David Knox for this technique which he labeled “iPractice.”

One thing to keep in mind is that video assets, when shared on social media, can live on long after the initial training has occurred. I include a call to action on my quick tip videos to prompt people to subscribe to my YouTube channel and give them the ability to sign up for the playlist at the end of the video. I also share videos on my Facebook Business page for increased visibility. The screen-capture videos are also posted to our company intranet site for easy reference, and I have used videos to create online classes for agents to take on demand. One video can easily be used in three places to lengthen the life of the training. (Videos recorded in training for the purpose of feedback are never shared online and serve only to help participants develop their skills.)

Video can be a great way to teach adult learners various skills needed for them to do their jobs well. It can also be a great way to promote the efficiency and efficacy of the training department. If you haven’t tried creating video yourself, what’s holding you back? If you have created videos for training purposes, how do you use them?

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