Monthly Archives: May 2020

What Do You Want To Learn?

I wrote one book (my dissertation) and always wanted to write another – and another – but never got around to it. I thought that writers were a special breed and everything they wrote would get published and hit the best seller list. How could I do that?

I read a lot and realize that many people write books. Some are good, others are not so good. And yet others are really bad. But somehow they got published. I began to think: I can do this. But how? When I wrote my dissertation, it was for a specific purpose (to earn my Ph.D.). I could have published it, but it would have needed more work to get it into shape for publishing. I didn’t have the energy or desire at that time to put in the work. Then, I left academia for business and all thoughts of publishing were left behind.

Fast forward a few years and I’ve returned to the idea of writing and publishing a book. For some time, I’ve followed a company, Scribe (formerly Book In A Box), that helps authors publish their books. They offered a workshop that I was too cheap to attend. It was intriguing, though, and when the pandemic hit, Scribe took the workshop online and let people take it at no cost. I signed up.

I spent 10 hours over two days plus a couple hours on day three watching live webinars with Tucker Max, author and founder of Scribe, and his staff and actually working on my book. I learned how to position the book, write an outline, deal with all the fears that accompany writing a book, and create a writing and editing plan.

But why tell you all this? Yes, I do hope you’ll take a look at my book when it’s published. That’s not the point, though. Too often, we trainers are so focussed on delivering training that we forget what it’s like to sit in the seat and be the student.

Why is it important to be the student now and again? It gives you perspective. Do you see the trainer using techniques you employ in your classes? How well do they sit with the students? What works? What doesn’t work? You consider how you teach and what you can improve to help your students learn the material, retain it, and be able to use it when needed.

If we want to be effective trainers and teachers, we need to evolve and learn new ways of teaching. That’s where learning comes in. Many trainers who had never presented online had to quickly learn how to deliver a webinar in the past two months. Some did well; others stumbled and limped through their webinars. What if you had watched other trainers deliver webinars over the past few years and started offering your training online prior to the pandemic? Sometimes circumstances force us to learn something new, but online training isn’t new. It’s just that some have come later to it than others.

So what do you want to learn? Find something and take a class. Use it to gain knowledge and skills, but also to learn how others teach. You will gain some level of expertise in a topic and perspective in the art of training adults. Take what you like and leave the rest.

In college, I lived in a dormitory that carries an inscription on one of its exterior walls. It says: “The end of learning is gracious living.” We thought that it meant we could leave the rigors of our educational pursuits behind us when we earned our degrees and start living well. The college interprets this quote differently and sponsors a “Day of Gracious Living” when they encourage alumni to contribute to the annual fund. The sentiment is that when we finish our learning, we’ll be gracious and give back. It’s an effective way to get alumni to contribute, but I would argue that we shouldn’t stop learning. Just because you have a degree or credential doesn’t mean you won’t benefit from continuing education.

Go ahead. Take a class. Learn something new.

Can Online Training Be Better?

I have to admit, I like delivering online training classes. I don’t have to “dress for success” (or at least not in the same way) and my commute is very easy. I get to teach from the convenience of my home where I have everything I need at my fingertips. My “assistant,” aka Calvin the wonderful wiener dog, appreciates being able to hang out with me while I teach, too.

I know that people will debate whether online training classes are better or worse than in-person classes. I would contend that poor content and training delivery is bad for learners, regardless where it originates, in a classroom or online. Nevertheless, online training requires the presenter to adapt content and change delivery for the online platform. In person, the trainer can gauge the reaction of the people in the classroom and change delivery or content accordingly. When online, the trainer relies on beefed up participation to get real time feedback. Sometimes this goes awry.

Online training has its benefits though. Both the trainer and participants can be anywhere. This broadens the scope of the trainer’s reach and delivers content to people who might not usually have access to that trainer or topic. Most online platforms are easy to access, depending on internet connection, of course. As a trainer, becoming familiar with various platforms and managing the content and delivery with them necessitates a learning curve. Once you’re familiar enough with a platform, you’ll waste less time trying to figure out what to do and more time actually delivering content.

With a broad reach comes the opportunity for participants to network with people outside their usual circle. I know some trainers who actively discourage participants from using the chat or questions functions to communicate with others. I’m not so concerned with that. I see the chat or questions boxes as opportunities to get to know other participants and engage with them. Most platforms will let you save the chat to your computer. That way, you can refer back to it and connect with other participants outside the formal training session.

This leads me to one of the biggest issues I see with trainers presenting online classes. It’s true that participants can engage with each other even if they aren’t in the same room; however, we must be intentional in creating communities of learning when online. This doesn’t come as easily as when you’re in person in a classroom. There is no natural inclination to talk to other people or exchange ideas when you’re attending an online class. The trainer and the students must make an effort to foster community and participate. From the trainer’s perspective, this can be something as simple as asking people to contribute their name and location in the chat box or more complex such as using breakout rooms with small group exercises. The trainer holds the key to unlocking the door to creating community online.

As we wander back to classroom training, will learners follow? The convenience of online training will continue to appeal to people who may not be able or are just unwilling to travel to an in-person class. The trainer who wants to broaden his/her reach beyond a local geography will continue to embrace and utilize the online space. I can see a move toward more “blended learning” approaches that use online training for the knowledge base and in-person workshops for the application of what was learned online. This type of online training could be static, on-demand courses or live instruction.

This still begs the question: When there’s a choice, will people continue to attend online classes? I think so. Online training existed prior to the pandemic, and it will continue to thrive. The difference going forward is the commitment trainers have to improving the online class. Its ease of use and the familiarity we’ve gained over time will make online training a viable alternative to traditional, in-person classroom sessions.

Life In The New Normal

Some days are better than others in this “new normal.” I create my daily list of things to accomplish and work through them with little difficulty. I’m inspired, creative, and enthusiastic. The sun shines, cool breezes waft through my window, the dog takes naps during my phone calls and online training sessions, and I’m working as efficiently and effectively as I can. Life is good.

Rewind that blissful video to two weeks ago. It was a day full of activity and positive outcomes. And then I tripped on the sidewalk in front of my house and began a period of lost days and head pain. What I thought was a simple tumble turned out to be a concussion. I can’t remember hitting my head, but I did.

When your daily activity is reduced to lying around and trying not to upset the delicate balance of head and stomach, you spend a lot of time thinking about what matters and how to get back to some semblance of normality. I pushed myself to get on Zoom calls and participate in a team meeting, but my body revolted. Back to bed! it said quite emphatically.

During this time of enforced rest, I had to cancel a class I was supposed to deliver online. I realized that there was no way I could deliver a three-hour continuing education class without incident. It’s one thing to fight through a normal headache to do your job. I’ve done it and managed well enough. It’s an entirely different situation to try to ignore a head injury and give students the kind of training they deserve. I missed the income, for sure, but I’m glad to have recognized that I was in no condition to be an effective speaker or trainer.

As time from the injury has passed, I am recovering my ability to make to-do lists and accomplish the tasks on those lists. I feel a real loss of time, though. Yes, I have days when all I want to do it go on vacation where I can escape the mundane. When inactivity is enforced, it’s a different situation altogether. Now, I want those hours and days back when I could have been working toward my goals. I want the joy of accomplishment. When someone asks about this period I want to be able to say I did more than catch up on listening to podcasts and “read” audiobooks. Those kinds of activities don’t necessarily advance my career or business. I feel very unproductive as a result.

I have come to recognize that this drive to always be doing can be dangerous. We get sucked into the idea that only certain activities count and that everything else is fluff. Although I was in pain, I was able to appreciate this enforced inactivity as a time to consider what I want to do with my business and life. I’ve found that I actually enjoy delivering training online. I love to write and produce content people might find helpful. The “new normal” has allowed me the space to consider how to move forward.

I am still recovering and will probably need more time to feel like I did before the injury. Things will get back to “normal” slowly, but surely. It’s hard to wait for that to happen because I have plans and ideas I want to pursue. I guess that’s a good sign that recovery has begun.